Refund policy

Return Policy

We want you to be fully informed about our return guidelines. Flare Stash offers a 90-day return window based on the terms outlined below.

1. Return Window

You have 90 days from the date your package is delivered to request a return.

2. Eligibility Criteria

To be approved for a return and subsequent refund, the item must strictly meet these conditions:

  • The product must be completely unused.
  • It must be in the exact same condition that you received it.
  • It must be housed in its original packaging, including all accessories, manuals, and parts.

3. Return Shipping Costs

Customers are responsible for covering all return shipping costs. We do not cover return postage or provide prepaid return labels. We strongly recommend using a trackable shipping service when returning items, as we cannot be held responsible for return packages that are lost in transit.

4. Return Process Instructions

  1. Send an email to support@flarestash.store including your order number and your reason for return.
  2. Our team will review your request. If your order falls within the 90-day window and meets our criteria, we will reply with the proper return facility address.
  3. Pack the item securely, ship it via your chosen carrier, and email us the tracking number.

5. Final Sale Items

We currently have no final sale items. All products sold on our store are subject to this standard 90-day return policy.

Refund Policy

1. Order Cancellation Window

If you need to change or cancel your order, you must email support@flarestash.store within 1 to 2 hours of placing it. Once this short window closes, the order automatically moves into our processing queue and cannot be intercepted or canceled. If you miss this window, you must wait for the item to arrive and proceed with a standard return.

2. Return Inspection

Once we receive your returned package, our team will inspect the item to confirm it is unused and in its original packaging. We will send you an email notifying you that we have received the return and whether your refund has been approved or rejected based on the condition of the goods.

3. Refund Processing & Timelines

If your return is approved, your refund will be processed immediately. The funds will be automatically credited back to your original payment method (such as PayPal, Visa, Mastercard, or Shop Pay). Please note that it typically takes 3 to 10 business days for the refunded amount to appear on your bank statement, depending on your financial institution's internal processing times.

4. Damaged or Defective Items

If your product arrives damaged, defective, or incorrect, please email us within 48 hours of delivery at support@flarestash.store. Include your order number and clear photographic evidence of the issue. We will review the case promptly and provide a replacement or a full refund at no additional cost to you.